Plan de Vida Shop Policy
Returns & Exchanges
All loose leaf tea and tea infused products are final sale. We do not accept any returns on tea and cannot refund any amount for tea or tea infused products. All tea and tea infused products are a final sale, including custom tea favours or gifts.
All sale items, promotional products and products/services purchased with with a discount code/coupon are final sale.
We cannot accept any returns for used or opened items, all shipping costs are non-refundable.
Promotions, Discount Codes and Sales
Please note that only one discount code can be used at any time, and cannot be combined with any other promotion, sale or discount code.
Your final shipping rate will be calculated after all applicable coupons, discount codes or promotions have been applied.
At this time, shipping is only available within Canada and the Continental USA.
Please allow 1-3 business days for your order to be processed.
We cannot guarantee the delivery time of your order, as all orders are fulfilled by Canada Post.
Please note some US orders may be shipped untracked, depending on the final cost of shipping.
US orders may be subject to additional costs at your expense. Some of these additional costs may include custom fees or import fees/duties/taxes. Plan de Vida is not responsible for any of these additional costs you may incur.
Your US order may be held up at Customs for an undetermined amount of time. Please factor in the additional time for customs clearance. Plan de Vida is not responsible for any delays you may experience due to Customs.
At this time, we only accept payment in Canadian funds.
We utilize both Square and Paypal to process your payments. All of your personal information is stored on Stripe’s and Paypal’s server, and is not shared with us or any third party. We do not track, store or use any of your information.
For all custom tea favours and drop off + full service tea bar a 50% deposit is required at the time of booking. The remaining balance is due on the date of your event. Our services are payable via invoice.